Returns & Refunds Policy

We want you to be completely happy with your purchases from Fellys. If for any reason you are not satisfied, our returns policy is outlined below in accordance with UK Consumer Law.

Second-Hand & Vintage Items

Please note that the majority of our items are second-hand, pre-loved, and vintage. We do our best to accurately photograph and describe any flaws, wear, or tear in the product description. By purchasing a second-hand item, you accept that it may show signs of previous love and use. Minor cosmetic wear is not considered a defect for vintage items.

Our Return Window

Under the UK Distance Selling Regulations, you have 14 days from the date of delivery to notify us that you would like to return an item, and a further 14 days to send it back to us. Returns requested outside of this 28-day window will not be accepted.

Condition of Returns

Items must be returned in the exact condition they were sent. For brand new items, all original tags must still be attached and packaging intact. If an item is returned damaged, worn, or altered, we reserve the right to refuse the refund or deduct a portion of the refund value.

Return Postage & Process

Buyers are responsible for return postage costs. We highly recommend using a tracked service, as we cannot be held responsible for returns lost in transit. If your item arrived damaged or significantly not as described, please contact us immediately with photos, and we will cover the return postage costs.

Refunds

Once we receive and inspect your returned item, we will process your refund within 3-5 working days. The refund will be issued to your original payment method. Please note that it may take a few additional days for your bank to clear the funds.